The planet needs urgent progress to combat the negative impacts of climate change. The UN reports, “Without action, the world’s average surface temperature is projected to rise over the 21st century and is likely to surpass 3 degrees Celsius this century—with some areas of the world expected to warm even more.” As a multinational retailer with a global supply chain, the decisions we make have the potential to create more resilient and sustainable systems while reducing our emissions. We’ve focused our approach around:

  • GHG Emissions Reductions
  • Energy Efficiency
  • Responsible Materials & Finishes
  • Waste & Circularity
  • Third-Party Audits & Certifications

Our work begins at the design phase, prioritizing low-emissions materials, such as responsibly sourced cotton and wood. We carry that focus through sourcing, packaging and marketing — from working with suppliers towards lower emissions to adopting sustainable certifications.


GHG Emissions Reductions

Greenhouse gas emissions are increasingly the focus of public concern for the welfare of our environment. Reducing emissions by increasing efficiency provides us with significant cost savings, a competitive advantage and supports our commitment to reducing our environmental impact. We’ve made big strides in emissions reductions. While our revenues have increased, we’ve reduced our carbon intensity year-over-year since 2011. We’re currently researching science-based targets while working closely with our suppliers to support their energy and water reduction programs.

Energy Efficiency

We’re continually working to improve our operational efficiency and mitigate the risks of electricity volatility wherever possible. We do this by strategically managing electricity purchases, investing in efficiency projects and taking advantage of incentives for renewable energy. To date, over 420 of our stores have been retrofitted or designed with energy-efficient LED lighting. We’ve also converted our offices and distribution centers to LEDs, saving energy and reducing costs across the company. Our consumer lighting products use LED bulbs across our stores, and brands like Rejuvenation are leading the design of energy-efficient lighting for a broad range of spaces, from homes to businesses.

We’ve designed or retrofitted most of our stores with energy-efficient LED lighting. Image: Rejuvenation.

Assessing Our Impact

Every year, we report on our progress with transparent metrics that include Scope 1 (direct GHG emissions from fuel consumption), Scope 2 (indirect GHG emissions from purchased electricity, heat and steam) and Scope 3 (emissions from business travel). We’re aligned with the United Nations Sustainable Development Goals (SDGs), particularly the 10 SDGs focused on climate action, responsible production, sustainable communities, education, economic growth, health and wellbeing. 

We amplify our impact by integrating sustainability into business decision-making. Working with operations teams, we’re developing a long-term energy and emissions strategy, improving clean production across our business, and researching science-based targets. We also consider climate-related risks within company-wide risk assessments.

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