Williams-Sonoma, Inc.’s company-wide mantra “People First” implies exactly that. We are a results-oriented team made up of more than 23,000 of the most talented retail associates around the globe, and we respect all individuals for their unique contributions.
We conduct an annual Associate Opinion Survey to directly engage and collect feedback from our associates, which we then use to improve the experience of our teams. Our human resources department maintains an open-door policy for associates to report concerns, and we provide an anonymous reporting hotline, available in multiple languages and managed by an independent company not affiliated with Williams-Sonoma, Inc. We strive to deliver a workplace experience where the quality of our engagement with fellow associates, business partners and customers matches the quality of the products and services we bring to the marketplace. A common set of beliefs guide the way we do business:
Focus on the Customer
Our customer is at the center of everything we do. Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high-quality products and world-class customer service.
Driven to Win
We pursue our goals with a purpose and a sense of urgency, and we are accountable to our teams and ourselves for delivering superior results. Don’t let our casual style fool you. We mean business.
Our constant curiosity around providing solutions for our customers’ evolving lifestyles, improving on our great ideas and developing more efficient ways of working drives us to take calculated risks and launch new ideas that benefit our business and our stakeholders.
We firmly believe that workplace diversity and a culture of inclusion help to spur innovation, create healthy and high-performing teams, and deliver a retail experience that will continue to surprise and delight our customers. We honor and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions.
We take pride in our associates and the success they strive for every day. Whether celebrating service anniversaries, honoring heroic customer service or recognizing extraordinary achievements, the dedication and outstanding results of our associates are rewarded and acknowledged through a variety of programs at every level of the organization.
Our goal is to build the strongest team in retail, which means we are consistently up-skilling associates throughout the organization. We offer hundreds of learning and development opportunities through our Talent Development department, mentorships, cross-brand assignments and other programs that build critical business skills, transform knowledge into action and shape our associates’ career paths.
Our corporate vision—to enhance our customers’ quality of life at home—extends to the lives of our associates. To that end, we offer a benefits package designed to put our associates health and well-being, and that of their families, at the forefront. Depending on position and location, associates may be eligible for:
- 401(k) plan and other investment opportunities
- Paid vacations, holidays and other time-off programs
- Health, dental and vision insurance
- Health and dependent care tax-free spending accounts
- Medical, family and bereavement leave
- Maternity/primary caregiver benefits
- Mothers’ rooms and onsite showers
- Transgender-inclusive services
- Tax-free commuter benefits
- Bike-share program
- Company-sponsored walks and runs
- Wellness program including healthy, organic food options and on-site farmers markets
- Time off to volunteer and matching donations to qualifying nonprofit organizations
Moreover, our company benefits align with our commitment to diversity and inclusion by offering benefits for those who are members of the LGBTI community. WSI has expanded our benefit offerings to include coverage for Transgender-inclusive services, including gender confirmation surgery and hormone therapy. We also offer a Maternity/Primary Caregiver benefit to provide our associates who have either given birth to a child or have been placed with a child through adoption or surrogacy with six weeks of paid leave.
Training & Advancement Opportunities
We give our associates the tools to succeed, learn new skills and develop their careers. By working with people to create the career they envision for themselves, we retain talent. Learn more about career development and the multiple ways WSI invests in employees here.
We welcome all, and our business reflects our commitment to equality. We are proud that more than 50% of senior leadership across our enterprise is female. Learn more about our Diversity and Inclusion initiatives here.
Williams-Sonoma, Inc. is committed to an ongoing process of developing new and additional company-wide initiatives to benefit our associates, and we review and report on our progress to our stakeholders on an annual basis.
Related Stories, Statements & Policies
- WSI & No Kid Hungry Respond to the Coronavirus Crisis
- WSI Celebrates Annual Martin Luther King Jr. Day of Service
- WSI Receives the HRC Corporate Equality Award
- Partnering with HERproject on Gender Equality
- Ethical Production
- Worker Wellbeing
- Health, Safety & Human Rights
- Investing in Employees
- Social Compliance
- Vendor Code of Conduct
- Supply Chain Labor Practices Policy
- Health & Safety Policy
- Diversity & Inclusion
Image: Pottery Barn Kids