At Williams-Sonoma, Inc., we are committed to quality, safe, and long-lasting products for our customers. All of the products we sell are required to meet national and state laws for restricted substances and emissions, and we invest in meeting and exceeding these standards throughout the WSI value chain—from design to production to testing.
Designing for Safe Materials & Techniques
As a design-driven company, we invest in up-front technical expertise to inform product design and development. Our in-house quality professionals are engaged from the very beginning of our design process, informing material selection and product development with safety in mind. We have a dedicated team of technical experts with experience specific to each of our major product categories. These experts work with brand teams and inform front-end development, evaluating the latest research into safer materials and new techniques.
Testing for Safety & Restricted Substances
We have a worldwide team of product quality professionals and subject matter experts that support our global sourcing offices and vendor base, setting clear standards around restricted substances and emissions. We also have a network of quality assurance professionals and on-the-ground experts who work directly with our vendor base to establish clear product reviews, develop testing protocols and implement routine inspections. We operate in-country labs in our major sourcing regions to inform product development. Our products are tested at either one of our WSI in-country labs or by independent, third-party labs certified by the U.S. Consumer Product Safety Commission (CPSC).
Increasing our Third-Party Certified Products
Whenever and wherever we can, we’re introducing new third-party certified products across all our brands. Going beyond many national and state laws, expert organizations oversee these certifications, conducting reviews to verify the safety, quality and sustainability of select products. Pottery Barn Kids & Teen are leaders in low-emissions products, with a goal to protect our customers and their families by offering 100% GREENGUARD certified company-produced bedroom and nursery products. Across all our brands, we also offer a wide array of products certified by OEKO-TEX® and the Global Organic Textile Standard (GOTS).
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